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Altaro - General


Veeam Cloud-Only Guide

This guide is for customers, who already have a local Veeam installation, but would like to benefit from the cloud management and cloud backup possibilities of Veeam.

IP rental

Set up Outlook with IMAP

Outlook Set up Outlook

IMAP or Internet Message Access Protocol is a protocol used by email clients to retrieve email messages from a mail server over a TCP/IP connection. To set up an IMAP  connection to our mail servers in Outlook, first open Control Panel: Click the Windows bu...

How to Check Overall Free Space

Storage Space

Log in to your Nextcloud and click on Settings in the main menu Choose System from the side menu Under the Disk section, you'll see the available free space of your server. The number of files and their consumed space displayed here involves all files on the...

Check the Consumed Space per User - Set a Quota

Storage Space

Log in to your Nextcloud Choose Users from the main menu Under Quota, you'll see the used up space. 0B means unlimited quota. To set up a quota for a user, click on the small pencil icon > the row will switch to "edit" mode. From the drop-down menu, choo...

Add a New Customer and Subscribe to Exchange

Reseller Admin Guide

Add a New Customer Under Customer Manager > Customers, click on New customer. The required fields are marked with an asterisk (*), two things to note: at the Access Template field, choose Default Client Template and when you filled all the data, click on “...

Organization Configuration

Reseller Admin Guide

Organization Configuration Menu To manage an Exchange organization go to Service Director > Exchange Hosting > Accounts and click on the Manage button for the given company. You can now choose from the different menu points to modify the organization. C...

Under the hood...

Reseller Admin Guide

Provisioning Each time you do something on the panel, your action will be queued and will be automatically processed within 5 minutes. For example, if you provisioned a mailbox, during this time in the list of mailboxes, you’ll see the status “Provisioning” n...

Mailbox configuration

Reseller Admin Guide

Mailbox menu Under Service Director -> Exchange Hosting -> Accounts, click on the number of mailboxes shown for the given company. You'll be taken to the mailboxes that are provisioned for the company. Click on the mailbox you want to manage. You'll be ...

Create New Users

Admin Guide

Download and Install the E-mail archive client or the Outlook-add-in To download the latest compatible client application for Mailstore, please visit: (without your company’s name at the end). E-mail Archive Client After downl...

Archiving Profile

Admin Guide

What is an Archive Profile? Archiving profiles contain the settings of which user to archive, what to archive and what to delete after archiving. This profile is to preserve the folder structure of the mailbox, so if we have to restore something, the folders ...

Installation and Log in

End-user Guide

Download and Install the E-mail archive client or the Outlook-add-in To download the latest compatible client application for Mailstore, please visit: (without your company’s name at the end). E-mail Archive Client After downl...

Accessing the Archive

End-user Guide

Email Archive Client After logging in, you will land on the startpage of the Client. In order to access your archived e-mails, click on the tiny arrow in front of “My Archive” and you’ll see the folder structure of your Mailbox. You can navigate between th...

Set up SMTP

Admin Guide

In order for the email restore to work from the Web Access, the SMTP settings need to be properly configured in Mailstore. If your Exchange services are hosted by Speicherblock, this has already been taken care of for you. If not, you need to set it up within ...

Getting Started... (IMPORTANT)

Admin Guide

Which Scenario do I need? Configuring Veeam is complex but not difficult. As a first step, you'll need to connect to your Customer's machine and do some configurations there, but once that's done, most of the operational tasks can be taken care of from the Ve...

Connect the Customer’s infrastructure to the SP Console (Management Agent)

Admin Guide Veeam Service Provider Console (VSPC)

Log in to the Veeam Service Provider Console on the Customer’s computer Navigate to Log in to the Customer’s server with your reseller login  Enter the username in this form: Reseller name\Reseller username. Enter the password...

Check the Veeam Backup and Replication installation version

Admin Guide Veeam Backup and Replication (VBR)

If your customer already has VBR installed, check the installation version and upgrade it if needed. On the customer’s computer: if the Customer already has VBR installed on their server, you need to check if the configuration is correct. We are currently us...

Install Veeam Backup and Replication

Admin Guide Veeam Backup and Replication (VBR)

What you’ll need System requirements of the customer’s Windows server System disk: 100GB 16GB RAM Veeam installer: You can download the newest VBR setup iso from here: Veeam Rental License f...


Admin Guide Veeam Backup and Replication (VBR)

Make sure that the CloudBrokers rental license is used for the customer’s VBR. Go to Options: If it’s not the Rental license, but you know that the Customer should be licensed with the Rental contract, replace the license by clicking Install. Choose the Ren...

Service Provider Configuration in VBR

Admin Guide Veeam Backup and Replication (VBR)

Give access to Service Provider If the service provider is already configured in the customer’s VBR, you only need to make sure to tick in the “Allow this Veeam Backup & Replication installation to be managed by the service provider”. Add Service Provider ...

Configuring jobs in VBR

Admin Guide Veeam Backup and Replication (VBR)

Configure a local job To configure a job in the customer’s VBR, go to the Home section and choose Backup Job. Here you can choose the type of backup you’d like to create. In our example, we’ll backup a Virtual Machine. Give the job a name, it can be anythi...

Manage VBR Jobs from the Console

Admin Guide Veeam Backup and Replication (VBR)

On any computer: After setting up the jobs in VBR, you’ll be able to manage them from the SP Console both by the reseller and the customer as well. Go to Backup jobs > Virtual machines where you can Start, Stop, Retry and Enable/Disable the jobs. Creating and...