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IMAP or Internet Message Access Protocol is a protocol used by email clients to retrieve email messages from a mail server over a TCP/IP connection. To set up an IMAP  connection to our mail servers in Outlook, first open Control Panel: Click the Windows bu...

Log in to your Nextcloud and click on Settings in the main menu Choose System from the side menu Under the Disk section, you'll see the available free space of your server. The number of files and their consumed space displayed here involves all files on the...

Log in to your Nextcloud Choose Users from the main menu Under Quota, you'll see the used up space. 0B means unlimited quota. To set up a quota for a user, click on the small pencil icon > the row will switch to "edit" mode. From the drop-down menu, choo...

Add a New Customer Under Customer Manager > Customers, click on New customer. The required fields are marked with an asterisk (*), two things to note: at the Access Template field, choose Default Client Template and when you filled all the data, click on “...

Organization Configuration Menu To manage an Exchange organization go to Service Director > Exchange Hosting > Accounts and click on the Manage button for the given company. You can now choose from the different menu points to modify the organization. C...

Provisioning Each time you do something on the panel, your action will be queued and will be automatically processed within 5 minutes. For example, if you provisioned a mailbox, during this time in the list of mailboxes, you’ll see the status “Provisioning” n...

Mailbox menu Under Service Director -> Exchange Hosting -> Accounts, click on the number of mailboxes shown for the given company. You'll be taken to the mailboxes that are provisioned for the company. Click on the mailbox you want to manage. You'll be ...

Download and Install the E-mail archive client or the Outlook-add-in To download the latest compatible client application for Mailstore, please visit: https://archiv.my-office.at/ (without your company’s name at the end). E-mail Archive Client After downl...

What is an Archive Profile? Archiving profiles contain the settings of which user to archive, what to archive and what to delete after archiving. This profile is to preserve the folder structure of the mailbox, so if we have to restore something, the folders ...

Download and Install the E-mail archive client or the Outlook-add-in To download the latest compatible client application for Mailstore, please visit: https://archiv.my-office.at/ (without your company’s name at the end). E-mail Archive Client After downl...

Email Archive Client After logging in, you will land on the startpage of the Client. In order to access your archived e-mails, click on the tiny arrow in front of “My Archive” and you’ll see the folder structure of your Mailbox. You can navigate between th...

In order for the email restore to work from the Web Access, the SMTP settings need to be properly configured in Mailstore. If your Exchange services are hosted by Speicherblock, this has already been taken care of for you. If not, you need to set it up within ...

Which Scenario do I need? Configuring Veeam is complex but not difficult. As a first step, you'll need to connect to your Customer's machine and do some configurations there, but once that's done, most of the operational tasks can be taken care of from the Ve...

If your customer already has VBR installed, check the installation version and upgrade it if needed. On the customer’s computer: if the Customer already has VBR installed on their server, you need to check if the configuration is correct. We are currently us...

What you’ll need System requirements of the customer’s Windows server System disk: 100GB 16GB RAM Veeam installer: You can download the newest VBR setup iso from here: https://www.veeam.com/backup-replication-vcp-download.html Veeam Rental License file ...

Make sure that the CloudBrokers rental license is used for the customer’s VBR. Go to Options: (Note: the Support ID might differ to what you see here in the screenshot. It changes annually.) If the Type says "Community edition", you need to install the Ren...

Give access to Service Provider If the service provider is already configured in the customer’s VBR, you only need to make sure to tick in the “Allow this Veeam Backup & Replication installation to be managed by the service provider”. Add Service Provider ...

Configure a local job To configure a job in the customer’s VBR, go to the Home section and choose Backup Job. Here you can choose the type of backup you’d like to create. In our example, we’ll backup a Virtual Machine. Name Give the job a name, it can be ...

On any computer: After setting up the jobs in VBR, you’ll be able to manage them from the SP Console both by the reseller and the customer as well. Go to Backup jobs > Virtual machines where you can Start, Stop, Retry and Enable/Disable the jobs. Creating and...

From any computer: If you want to control the backup jobs of the customer through a Backup Agent, you’ll need to install it on the client computer. You do not need to be connected to the local install of the customer to install backup agents, you can do that r...