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Machpanel

Control panel for Hosted Exchange

machpanel
hexpanel
panel

Veeam

Backup and Replication for virtual and physical machines

Altaro

Server backup

MailStore

E-mail Archive

OnApp

Virtual Server provisioning platform and self-service portal

Hosted Exchange and Spam filtering

Everything related to our mail servers

Awingu

Citrix

Nextcloud

General Guides

Reseller Admin Guide

Company Admin Guide

Outlook

Virtual Servers

How to manage Virtual Servers through the OnApp self-service portal

User Interface

OWA (Outlook Web Access)

Spam filtering (OSS)

Our platform uses a tool called Open Source Spam filter (OSS) as a mail filtering installation. OSS is built up by commonly used, open source software, and as it is simple to be customized for our unique needs, it’s fully integrated with Machpanel.

Admin Guide

Dual-Factor Authentication (2FA)

Dual-factor authentication is a security process in which a user provides two different authentication factors to verify themselves. The first step (or first factor) is to provide your user credentials: your usual login name and password. The second step (or s...

DNS (Domain Name System)

In order for the Exchange related services to work properly, their corresponding DNS zone records need to be set as described here.

Storage Space

Admin Guide

End-user Guide

Misc

Application impersonation, configured server limits, scan to email settings

Network

Windows

General

Password Reset

Collection of Articles about how to reset your password in various services

Altaro Physical Backup

Altaro VM Backup

Veeam Backup and Replication (VBR)

Admin Guide

Veeam Backup Agent (VBA)

Admin Guide

Veeam Service Provider Console (VSPC)

Admin Guide

Hosted Exchange

Password Reset

General Information and Troubleshooting

Admin Guide

Set up Outlook

Outlook

Troubleshoot

Outlook

Virtualized Environment

Veeam Cloud-Only Guide

Virtual machines running on Hyper-V, VMware, etc. hypervisors need to be backed up using Veeam Backup and Replication.

Stand-alone machines

Veeam Cloud-Only Guide

Stand-alone machines (physical servers, client computers, stand-alone VMs) need to be backed up using Veeam Backup Agent.

General Information and FAQ

Veeam Cloud-Only Guide

Tricks and tips about Veeam

Add-on Guide

Reseller Admin Guide

To provision an add-on for a user, you need to:      1. buy the add-on (click here)      2. enable the add-on for the user (click here) Add-on names Storage expansion add-ons: Speicherblock Oesterreich Mailbox Addon: Storage Quota to 30 GB Speicherblock O...

Set up Outlook for Android

Outlook Set up Outlook

Download the Outlook for Android app from Google Play store. In Outlook click on the Gear sign to open settings: Add an Email Account: Outlook will ask if you want to configure the existing accounts you have on your phone, but remove the ticks and tap...

Provision a Virtual Server

Virtual Servers

Log in and click Virtual servers, then click the + signClick on the CentOS template and chose version 7.7Give the server a name (label is what you see in OnApp, hostname is what you see if you log on to the server). I set the password to what I gave you earlie...

Provision IP addresses

Virtual Servers

Provision IP addresses by choosing Networking > IP addresses:Click Add IP address Onapp will add the next available IP address to your VM in your IP range.

Using the Polygon

User Interface

   

How to use Send-as in OWA

OWA (Outlook Web Access)

To enable the “from” field, go to Options > Email > Layout > Message format and tick in the “Always show the from field” option. Now you may create a new email, then click on your own email address at the “from” field and choose Remove: Type the send-a...

How to Permanently Delete a Customer

Reseller Admin Guide

Log in to the Panel and go to Customer Manager > Customers Find the partner that you need to delete > click on Options (three vertical lines): Choose Delete: You'll get a warning now about provisioned services. If you see any active services listed here...

Password Reset in OWA (for end-users)

OWA (Outlook Web Access)

Log on to OWA Click on the small Gear icon > Options Under Options > General My account > click Change password In the new window, give your current password and the new password twice. End-users can only reset their password like this once in every 24...

How to use Full-Access in OWA (open another mailbox)

OWA (Outlook Web Access)

Log in to OWA, click on your profile picture in the upper right corner. Click "Open another mailbox" In the new window, start typing the email address of the mailbox that you need to open, then click on search... OWA will offer the found mailbox.  Cl...

Create company

Admin Guide Veeam Service Provider Console (VSPC)

On any computer, log on to the Service Provider console with your Reseller user. Choose the Companies menu and click on the +New button. Follow the wizard to create the new company. At the Company Type menu, choose Native, because we do not use vCloud D...

General Information about the Console

Admin Guide Veeam Service Provider Console (VSPC)

Login to the Console On any computer, open a browser and navigate to the Veeam Service Provider Console (VSPC) URL. https://veeam.speicherblock.at Enter your credentials in the following form: Reseller name\Username – and give your password. You can view ...

Terminology

Admin Guide General Information and Troubleshooting

Veeam Backup and Replication (VBR): the base software of Veeam that allows the user to backup virtual machines running on hypervisors, or individual files of those machines to a local or a network-based storage.https://helpcenter.veeam.com/docs/backup/qsg_vsph...

Register Your Device and Login to Citrix Using 2FA

Dual-Factor Authentication (2FA)

Introduction Dual-factor authentication is a security process in which a user provides two different authentication factors to verify themselves. The first step (or first factor) is to provide your user credentials: your usual login name and password. The se...

How to Permanently Delete or Recover a User (Mailbox)

Reseller Admin Guide

Machpanel uses a Recycle Bin feature which allows us to recover accidentally deleted mailboxes. If you made sure that you want to permanently delete a mailbox, go to Service Director > General > Recycle Bin Click on the Options menu (three horizontal lines), ...

Log in to Citrix using 2FA

Dual-Factor Authentication (2FA)

Before you can log in to Citrix, you need to register your device. To see how to do that, click here. Log in to Citrix Open Google Authenticator. Open your browser on your computer and enter your Citrix URL. You’ll be prompted for two passwords. In the...

Summary of DNS records

DNS (Domain Name System)

Incoming email servers: @                            MX       10      mx.speicherblock.at Sender Policy Framework: @                            TXT         v=spf1 a:mx.speicherblock.at -all Autoconfiguration for Outlook and Actives...

All about DNS...

DNS (Domain Name System)

What is DNS The Domain Name System (DNS) is a hierarchical and decentralized naming system for computers, services, or other resources connected to the Internet or a private network. It translates domain names to the numerical IP addresses needed for locati...

How Spam Filtering Works

Spam filtering (OSS)

Introduction Email spam, also known as unsolicited bulk email is the practice of sending unwanted email messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients. Spam started to become a problem when the Interne...

Blacklist / Whitelist

Spam filtering (OSS)

Manual Blacklist/Whitelist per customer Blacklists are means to directly tell OSS to drop emails coming from a certain source. Blacklists are considered first, before any other tests are run. Whitelists are means to directly tell OSS to deliver emails coming...

Troubleshooting and Support

Spam filtering (OSS)

Non-Delivery Reports (NDR) and the Spam Score URL Non-delivery reports (NDRs) are usually the first indication of a mail system issue that a sender of an e-mail message will receive. There are many different reasons why a message might not be delivered to the...