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Getting Started... (IMPORTANT)

Which Scenario do I need?

Configuring Veeam is complex but not difficult. As a first step, you'll need to connect to your Customer's machine and do some configurations there, but once that's done, most of the operational tasks can be taken care of from the Veeam Service Provider Console (https://veeam.speicherblock.at)

To begin the configuration, first, you need to know which scenario applies to your Customer's needs.

Which software?

  • If the Customer wants to protect Virtual Machines on a hypervisor, you'll need to use Veeam Backup and Replication (VBR)
  • If the Customer wants to protect a stand-alone machine, you'll need Veeam Backup Agent (VBA)

Do I need to do a fresh install or just reconfigure an existing installation?

  • You also need to know if the application (VBR or VBA) has already been installed and configured with either another Service Provider (from which they want to migrate over to us) or as a stand-alone installation. 
  • Or you'll need to do a fresh installation of the application. Consult with your Customer about what they have and what they don't.

The configuration guides here will cover all possible scenarios so that finally, the installation will meet all requirements and appear in the Service Provider Console for easier management and invoicing.

  • To get familiar with all the different terms and definitions, click here.
  • To get a general introduction to the Console, click here.
  • To set up a new customer, choose the appropriate scenario below, and go through all the points.

Scenarios

Remember to cover ALL the steps of a given scenario, otherwise the backups will not appear in the Console.

Veeam Backup and Replication

To protect Virtual Machines on hypervisors.

A: Customer has Veeam Backup and Replication already installed
  1. Create company in SPC with username and password and quota for the tenant
  2. In VBR console, tick in the Service provider can manage this installation (This also installs the Management Agent)
  3. Check if the license is the Rental license, if not, update it
  4. Check the current VBR installation and update it if necessary
  5. Check existing backup infrastructure: check if the connection to the hypervisor is fine, check if the configured backup repository is correct.
  6. Define the jobs in the VBR, manage jobs from the SPC (you can start/stop, enable/disable them BUT you cannot create them)
B: Customer needs VBR installed
  1. Create company in SPC with username and password and quota for the tenant
  2. Install VBR on the customer’s computer
  3. Use the Rental license for the VBR
  4. In VBR console, tick in the Service provider can manage this installation (This also installs the Management Agent)
  5. Connect to the hypervisor
  6. Create a local backup repository
  7. Define the jobs in the VBR, manage jobs from the SPC (you can start/stop, enable/disable them BUT you cannot create them)

Veeam Backup Agent

To protect stand-alone machines.

C: Customer already has Backup Agents installed on stand-alone computers
  1. Create company in SPC with username and password and quota for the tenant
  2. Install the Veeam Management Agent on the customer’s  computer
  3. Activate the Veeam Backup Agent already installed on the customer’s computer
  4. Use the SPC to create/delete, start/stop, enable/disable jobs.
D: Customer needs Backup Agents installed on stand-alone computers
  1. Create company in SPC with username and password and quota for the tenant
  2. Install the Veeam Management Agent on the customer’s computer
  3. Install the Veeam Backup Agent on the customer’s computer (in this scenario, the Veeam Backup Agent is used in the “managed” mode, which means that the licensing is automatically configured: the rental license of the reseller / SP is used)
  4. Use the SPC to create/delete, start/stop, enable/disable jobs.