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Connect the Customer’s infrastructure to the SP Console (Management Agent)

Log in to the Veeam Service Provider Console on the Customer’s computer

  • Navigate to https://veeam.speicherblock.at
  • Log in to the Customer’s server with your reseller login 
  • Enter the username in this form: Reseller name\Reseller username. Enter the password. Click Login.

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Install the Veeam Management Agent

The Veeam Management Agent lets you remotely manage and monitor the computers where you want to use Veeam. To install the agent: select Discovery > Discovered Computers and click Download Agent.

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Tip: sometimes the button is "hidden" under Other actions:

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Save the file to the desired location on the computer. Run the file as Administrator.

Note that the server you are backing up needs Microsoft .NET Framework 4.6 or higher. The installer will prompt if any services or an OS reboot is needed. Please confirm if you get such a pop-up.

Run through the wizard.

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The agent should start in the background.

Configure the Management Agent Connection

Still on the customer’s computer:

After the installation, the management agent will establish the connection automatically. To check if the connection works, find the Management Agent icon next to the clock, right-click the Agent icon and select Agent Settings.

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In the connection configuration window, you will see your company name, the cloud gateway and the management port number. It takes a few minutes for the agent to establish the connection; afterwards, the Agent status should be "Connected".

If it's showing "Failed", it usually means the management port is blocked. Turn to the network administrator to have the ports TCP 6180 and UDP 6180 opened. To simply test this, use Telnet or the Test-NetConnection PowerShell cmdlet.

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When you reload the Managed Computers page in the Service Provider Console in the browser (on any computer, logged on with the company’s credentials), the machine appears on the list.

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Now you are able to manage this computer through the console any time, anywhere. You can reboot the computer, download Veeam logs, or upgrade the agent - all remotely, without having to log on to the machine.

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