Connect the Customer’s infrastructure to the SP Console (Management Agent)

Log in to the Veeam Service Provider Console on the Customer’s computer

  • Navigate to
  • Log in to the Customer’s server where the Veeam Backup and Replication console is installed locally with the reseller login 
  • Enter the username in this form: reseller\User. Enter the password. Click Login.


Install the Veeam Management Agent

The Veeam Management Agent lets you remotely manage and monitor the computers where you want to use Veeam. To install the agent: select Discovery > Discovered Computers and click Download Agent.


Tip: sometimes the button is "hidden" under Other actions:


Save the file to the desired location on the computer. Run the file as Administrator.

Note that the server you are backing up needs Microsoft .NET Framework 4.6 or higher. The installer will prompt if any services or an OS reboot is needed. Please confirm if you get such a pop-up.

Run through the wizard.





The agent should start in the background.

Configure the Management Agent Connection

Still on the customer’s computer: to establish a connection between the Management Agent and the Service Provider Console, do the following:

  • Find the Management Agent icon next to the clock. Click the arrow if the icon is hidden, right-click the Agent icon and select Agent Settings.


In the connection configuration window, use the following settings. Note, that the username and password are the ones that you created in the console for your customer. Information on the different end-points can be found here.

  • Cloud gateway: depends on which platform you contracted to. E.g.
  • Port: depends on platform configuration E.g. 6180.
  • Username: Enter the username without the company part.
  • Password: Enter the password.


Click Restart to apply the settings and wait until Veeam Management Agent restarts.


Click Close to exit the settings window when the process completes. The connection should be established: the “Not configured” label will change to “Connected”.


When you reload the Managed Computers page in the Service Provider Console in the browser (on any computer, logged on with the company’s credentials), the machine appears on the list.